Refund policy
Last Updated: 5 September 2026
At Orenna Rest we want you to be genuinely happy with what arrives. If you are not, returning it is simple and free of hassle.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing info@orennarest.com with your order number. After that window we cannot promise a cancellation, as your order may already be in processing, and once it has been dispatched cancellation is no longer possible. If your order has already shipped, you are welcome to return it after delivery under this Return and Refund Policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to return an item. To be eligible, items must be:
- Unused
- In their original condition
- Returned with the original packaging, tags and accessories
Our support team will guide you through the whole process. Restocking fee: £0, we never charge one.
Return Policy Overview
- Return window: 30 days from the day your order arrives
- Condition: unused and in original condition, with all packaging, tags and accessories
- Easy returns: our support team walks you through it
- Restocking fee: none
Return Costs
Defective or incorrect products — no cost to you at all if the item is wrong, was damaged in transit, or is defective in any way.
Change of mind — if you ordered the wrong item, it does not suit the space, or you simply no longer want it, the return postage is yours to cover. Original shipping charges are not refundable.
How to Return an Item
- Contact us. Email info@orennarest.com with your order number and the reason for the return.
- Pack your item. Repack it securely in its original packaging with all accessories, tags and documents.
- Send it back. Ship your return using the instructions in your return authorisation email, using the carrier or method recommended there.
Refund Process
- Inspection: once your return reaches us we inspect it against the criteria above.
- Refund timing: after approval, allow up to 7 business days for the refund to be issued to your original payment method. Your bank or payment provider may take a little longer to display it.
Exchanges
We are happy to exchange. If you would prefer a different size, colour or product, email info@orennarest.com and we will arrange it quickly.
Order Not Delivered
If your order has not arrived within the expected delivery window, email info@orennarest.com with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost.
Non-Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. Any such product is clearly marked as non-returnable on its product page.
Changes to This Policy
We reserve the right to update this Return and Refund Policy at any time. Any changes appear on this page with a revised Last Updated date. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 57 Mabgate, Leeds, LS9 7DY, United Kingdom
Store Email: info@orennarest.com
Store Phone: +441134590590
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1–2 business days.