Welcome to the Orenna Rest Frequently Asked Questions page. We are here to make sure your experience with us is a good one. If you still need a hand after reading this, please get in touch.
Question 1: How long will it take to receive my order?
Handling time: 1–2 business days · Transit time: 5–7 business days · Estimated delivery time: 6–9 business days. Full details are in our Shipping Policy.
Question 2: Do you offer free shipping?
Yes. Every order within the United Kingdom ships free, with no minimum spend. See our Shipping Policy for the detail.
Question 3: Where is Orenna Rest located?
Orenna Rest is a United Kingdom based online business, run from Leeds. We carry a focused range built around sleep, from blackout curtains and padded silk masks to reusable ear plugs and weighted blankets, with shipping available across the United Kingdom.
Question 4: What if I receive a defective product?
We replace defective items at no cost to you. Just contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
Question 5: Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as you can, because once an order enters processing we cannot guarantee a cancellation.
Question 6: What is your return policy?
Simple and hassle free. You have 30 days from the day your order arrives to return an item. The full process is set out in our Return Policy.
Question 7: When will I receive my refund after returning a product?
Once your return reaches us and passes inspection, your refund is issued to the original payment method within 7 business days, though your bank or payment provider may take a little longer to show it. See our Refund Policy.
Question 8: Is there a restocking fee on returns?
No. We do not charge a restocking fee on returns. See our Return Policy for the full details.
Question 9: How can I contact customer support?
Through our Contact Us page, or directly by email at info@orennarest.com.
Question 10: Do you ship internationally?
Not at the moment. We currently ship within the United Kingdom only.
Question 11: Do you have a physical store location?
No, we are online only. All orders are placed through our website and shipped directly from us.
Question 12: Can I place a bulk order for my business or organisation?
Yes. Bulk orders are welcome, so contact customer support and we will put together pricing and details for you.
Question 13: What is the process for exchanging a product?
Email us and we will guide you through it. The exchange steps are set out in our Return Policy.
Question 14: How can I track my order?
Once your order ships you can follow it on our Order Tracking Page, and tracking details are emailed to you at dispatch.
Contact Information
Store Address: 57 Mabgate, Leeds, LS9 7DY, United Kingdom
Store Email: info@orennarest.com
Store Phone: +441134590590
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1–2 business days.