Last Updated: 16 September 2026
This document sets out how payment and billing work when you buy from Orenna Rest.
Accepted Payment Methods
We keep checkout simple and secure at Orenna Rest, and we accept the following:
- Credit and debit cards: Visa, Mastercard, Maestro, American Express, Diners Club, Discover and UnionPay
- PayPal
- Shop Pay
- Apple Pay and Google Pay
- Klarna, where available
All payments are taken in British Pound Sterling (GBP).
Payment Processing
- Payment is taken in full at the time you place your order.
- Orders are neither processed nor dispatched until payment has cleared.
- If a payment is declined or fails, the order is not confirmed.
Pricing and Currency
- Every price shown on orennarest.com is listed in British Pound Sterling (GBP).
- Prices may change at any time without prior notice.
- Any taxes, duties or delivery charges that apply are calculated and shown at checkout.
Secure Payment Processing
- Orenna Rest uses SSL encryption and established payment gateways to protect your personal and payment information.
- We never store or see your full card details.
Refunds and Chargebacks
- Refunds are issued in line with our Refund Policy.
- Chargebacks raised without cause or fraudulently are investigated and disputed.
- If anything looks wrong on your bill, email us first at info@orennarest.com and we will sort it out quickly.
Fraud Prevention
- Orenna Rest may cancel, refuse or hold any order we suspect involves fraud or unauthorised activity.
- We may ask for extra identity verification on high value or flagged transactions.
Changes to This Policy
We may update these Billing Terms and Conditions at any time. Changes appear on this page with a revised Last Updated date, so it is worth checking back now and then. Continuing to use our website after a change means you accept the updated version.
Contact Information
Store Address: 57 Mabgate, Leeds, LS9 7DY, United Kingdom
Store Email: info@orennarest.com
Store Phone: +441134590590
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1–2 business days.